Rogers Restores Services To ‘Vast Majority’ Of Customers
Rogers says it has now restored services for the “vast majority” of customers affected by a widespread network outage across the country on Friday.
In a tweet posted by the telecom giant around 7 a.m. Eastern Time on Friday, it said technical teams are working hard to get the remaining customers back online as quickly as possible.
“As our services come back online and traffic volumes return to normal, some customers may experience a delay in regaining full service,” read the tweet.
It is still unknown what caused the outage and how long it will take to restore services to everyone, but Rogers said it will be proactively crediting all affected customers, adding that more information will be shared soon.
The day-long outage affected internet, TV, home phone and wireless services since early Friday morning, with Downdetector reporting a massive spike in reported issues shortly after 4:30 a.m. Eastern Time. It also affected wireless providers Fido, chatr and cityfone, which use the Rogers’ network.
Rogers first acknowledged the problems in a tweet shortly before 9 a.m. Eastern Time.
“We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible. We will continue to keep you updated as we have more information to share,” said the tweet.
In a statement issued late Friday evening, Rogers president and CEO Tony Staffieri said he takes “full responsibility” for ensuring the company earns back the trust of consumers.
“We know going a full day without connectivity has real impacts on our customers and all Canadians,” wrote Staffieri.
“On behalf of all of us here at Rogers, Rogers for Business, Fido, chatr and cityfone, I want to sincerely apologize for this service interruption and the impact it is having on people from coast to coast to coast.”
RELATED: Rogers Restores Services To ‘Vast Majority’ Of Customers
Staffieri said they are committed to fully understanding the root cause of the outage and will make “all the changes necessary to ensure that in the future we meet and exceed your expectations for our networks.”
Meanwhile, Interac says its services were also impacted by the Rogers outage of business and consumer network services.
Some people reported that they cannot send or receive e-transfers, while others were not able take money out of their banks, and many businesses were only able to accept cash.
“Due to the continued nationwide Rogers outage of business and consumer network services, INTERAC Debit and INTERAC e-Transfer continue to be unavailable across Canada,” Interac said in a tweet just after 6 p.m. Eastern Time on Friday.
There is currently no word from Interac if its impacted services are back online.