Fredericton Will Install Cameras And Wifi In Buses To Improve Service
FREDERICTON – The government of Fredericton will install cameras and wifi in three buses as part of a pilot that aims to understand how customers use the bus system.
The project is part of the implementation of the Fredericton Transit Strategic Plan and Digital Fredericton, a five-year strategic transformation to improve the quality of life in the city.
The technology will gather information related to passenger boarding – with an overview of repeat vs. new riders – and log travel routes of people using the service without recording their identities.
The buses will have signs that indicate the use of cameras.
Fredericton Transit and the City’s Finance, Innovation & Technology Department are leading the project.
Councillor Kevin Darrah, chair of the City’s Transformation Committee, says in a release that the new technology will improve customer experience.
“It will provide a better understanding of the needs of our ridership so that we can provide the best possible service,” he said.
The project will be launched this month and will run until December. In January, staff will evaluate the outcome.
They will focus on picture quality and usefulness, data collection capability, complexity and ease of data analytics, customer feedback, and technical reliability.
The press release on the city’s website says the testing will open doors to new transit services such as improved real-time service notifications for onboard passengers.