Listen: Boiling Point Talks Online Customer Experience with Paul Simmonds
Running an independent retail business is tougher than ever.
You’re not only competing with others in your space, but big-box stores and online retails that offer prices that are hard to beat. How do you keep up?
Paul Simmonds saw this challenge as an opportunity. Being a 35-year veteran of the retail business and the owner of Robert Simmonds Clothing located in Fredericton, he knows a thing or two about standing out in such a competitive industry. His secret? Over-the-top customer service, both in-person and online.
Want to learn more? In this episode of Boiling Point, hosts Greg Hemmings and Dave Veale talk to Simmonds about embracing the online world of e-commerce as an independent business. They also talk about how Simmonds has moved his distinct in-house customer experience online.
Listen below: