SAINT JOHN – Commercial Properties is going build a multi-million-dollar expansion to the Wyndham Hotels & Resorts’ Saint John contact centre on Crown Street so it can accommodate 750 employees.
Kevin Dunne, the vice president of Global Contact Centers for Wyndham, said an additional 16,000 square feet of office space will allow the company to add 100 new positions in the Saint John centre.
“Our teams manage nearly five million customer interactions a year, so it’s incredibly important our facilities comfortably-fit and encourage the very best customer service out of our associates as they continue winning the trust and loyalty of our guests,” said Dunne in a release.
Wyndham has operated a centre in Saint John for more than 20 years and its associates are key liaisons between hotels and guests, the company says. The expanded centre will house core teams across reservations, member services, customer care, group sales, account solutions and property support functions.
“Wyndham has been an important contributor to the Saint John economy for over two decades,” said Paul Moore, General Manager of Commercial Properties. “This expansion is a reflection of the quality of its operation and its commitment to our community.”
Construction on the addition to the building will begin this summer.