Jobs

Xplorenet – Technical Support Specialist

Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do? Then join Xplornet’s team of Technical Support Specialists in our Fredericton and Woodstock, NB Offices!

Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:

Competitive compensation package
$2.00/hour Bilingual Premium (French/English)
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP
Onsite fitness facility
Strong focus on internal promotion, career path development and training
Opportunities to work from home after six months tenure

 

Key responsibilities include:

Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email

Providing high quality customer service within Xplornet’s service level and quality guidelines

Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations

Documenting and prioritizing trouble tickets and technical issues on customer accounts

Maintaining extensive knowledge of technical troubleshooting for Xplornet products and staying current on relative technology advancements

 

The ideal candidate will possess:

Ideally you possess a post-secondary education (or an equivalent combination of training and experience)
Minimum of 2 years working in a contact centre environment
Strong customer focus and a willingness to learn
Well-developed interpersonal and customer service skills
Strong time management and organizational skills
Ability to analyze and solve problems
Attention to detail
Ability to prioritize and multi-task while adapting in a fast-paced work environment
Bilingualism (French/English) is an asset

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

 

Company Overview:

Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. (formerly Barrett Xplore Inc.) is Canada’s leading rural broadband provider. We believe everyone should have access to the transformative benefits of broadband, so we make our service available everywhere in Canada, including the hard to reach places. We overcome the challenges of Canada’s vast geography through our deployment of Canada’s first national 4G network, which leverages both fixed-wireless towers on the ground and next-generation satellites in space. Our customers live in the farthest reaches of the country and just outside of major urban centres, and through our coast-to-coast network of local dealers we connect them to all that the Internet offers. Xplornet is high-speed Internet – for all of Canada.

 

To learn more or apply.