TD Opening Call Centre in Moncton
MONCTON– TD Bank announced Wednesday that it’s opening a call centre in Moncton.
Slated to open in 2019, the call centre is expected to create up to 575 full-time jobs over a six-year period. This will be TD’s second call centre in New Brunswick. The existing one in Saint John employs about 700. The second centre is expected to add $109,064,276 to the province’s GDP over six years.
The call centre will provide customer-service jobs supporting various area of TD’s business. Once a location has been secured, the company says it will provide further details about recruitment and training opportunities.
“We are dedicated to building a workforce that reflects the diversity of our customers and the communities we live in and serve,” said Frank McKenna, deputy chair of TD and former premier of New Brunswick, in a release.”Moncton is a vibrant community and we are elated to be expanding our presence here, creating long-term employment opportunities for its residents.”
TD will receive up to $9 million in financial assistance from the provincial government to establish the call centre. Opportunities NB is offering $6.8 million in the form of a forgivable loan. Under the terms of the loan agreement, $2 million will be advanced once TD Bank signs a lease in the Moncton area and another $2.4 million will be disbursed once employees are taking calls at the facility. The final $2.4 million allocation under the loan will only be given when the company can show it has employed 200 full-time equivalent employees at the facility.
The province will also give $2.1 million through the One Job Pledge program plus an additional $150,000 through Canada/NB Grant Program for Training. The total financial assistance received will be conditional on the number of employees hired through the One Job Pledge program.
“We are thrilled to grow our presence in New Brunswick with our new business services centre to open in 2019,” said Colleen Johnston, group head responsible for Direct Channels at TD, in a release. “Moncton is the right place, with the right people to deliver the legendary experiences our customers expect.”