DIEPPE – Purolator is planning to hire 85 people primarily for inbound customer service positions at its call centre in Dieppe, the courier services company announced Tuesday.
Ken Johnston, the company’s Senior VP and Chief HR Officer, said 55 of those jobs have already been filled since it signed a deal with Opportunities New Brunswick, which is investing $560,000 in the form of payroll rebates to support the company’s growth in the province.
“Frankly, I think we’re going to grow a little bit more than [85 positions] as we head into what we think will be another peak season for e-commerce in New Brunswick,” he said at Tuesday’s announcement. “Most of the positions will be in the Greater Moncton Area, but we have an expanding group of employees in the Bathurst region as well.”
The positions will be full-time, with pension plans and full benefit plans, Johnston said. The positions will support customers across Canada and the U.S.
“Each of the jobs has a little bit of a different compensation base,” he said. “But it’s all high-quality work and quite competitive for the market here.”
“This is our complete business services centre for all of Canada, there’s no other one that exists. We’ve consolidated everything here,” Johnston said.
The payroll rebates from ONB will be disbursed annually, only when Purolator has created and maintained the jobs during the year of the claim. The company must also show proof of salary levels and employment.
Premier Brian Gallant said the incentives are important to keep New Brunswick competitive.
“For us, it’s very important to realize that we are competing with other jurisdictions in North America when it comes to trying to attract investments and job creation in New Brunswick, especially when it comes businesses like Purolator, like TD,” he said.
“They have options to go anywhere around the world, and anywhere around North America and Canada, so like any other jurisdictions we try to put financial incentives to try to stimulate growth and investments in the province.”
Over the five-year period, the province is expecting the jobs to generate an additional $1.8 million in provincial tax revenue and $16.8 million in GDP.
Purolator currently has 264 employees at its Dieppe location.